Responsible Gaming
at fbbajje

Our Commitment to Safe Play

At fbbajje, responsible gaming is not an afterthought — it is a core pillar of how the platform is built and operated. We believe that online gaming and sports betting should be a form of entertainment, not a source of financial stress or personal harm. Every feature, policy, and process on fbbajje has been designed with player wellbeing in mind, alongside a genuine commitment to the safety of our Bangladeshi player community.

fbbajje has implemented a comprehensive responsible gaming framework that gives players meaningful control over their accounts and activity. This includes tools for setting spending boundaries, managing time spent on the platform, temporarily pausing play, and — in serious cases — self-excluding entirely. Our support team is trained to handle responsible gaming enquiries with sensitivity, confidentiality, and urgency.

We also take seriously our responsibility to protect vulnerable people — including those who may be experiencing gambling-related harm and minors who must never access the platform. If you are a friend or family member concerned about someone's gaming habits, our team can guide you through the steps available to help.

We encourage all players to treat fbbajje as entertainment — set a budget before you start, stick to it, and enjoy the games. If at any point the experience stops feeling fun, the tools and support described on this page are here to help you take back control.

18+ Age Restriction & Verification

fbbajje is strictly an 18+ platform. No person under the age of 18 is permitted to register, deposit, play, or receive winnings on fbbajje under any circumstances. This policy is non-negotiable and applies to every player in Bangladesh and any other location from which the platform is accessed.

How We Verify Age

Age verification on fbbajje operates at multiple stages of the player journey:

• Self-declaration at registration: All new players must confirm they are 18 years of age or older before completing the registration form.
• KYC document review: Before a withdrawal can be processed, every player must complete Know Your Customer (KYC) verification by submitting a government-issued identity document — such as a Bangladesh National ID card, passport, or driving licence — confirming their date of birth.
• Automated pattern detection: fbbajje's fraud and compliance systems monitor for behavioural signals that may indicate underage access and flag accounts for manual review where necessary.

Any account found to belong to a person under 18 will be immediately suspended. Deposits will be returned to the source payment account (bKash, Nagad, bank, etc.) and all game activity will be voided. If you are a parent or guardian and believe a minor has registered on fbbajje, please contact us immediately at [email protected] — we treat all such reports as urgent.

Protecting Minors in Your Household

If you share a device with younger family members, we strongly recommend using device-level parental control software to prevent access to gambling sites. Additionally, always log out of your fbbajje account when stepping away from a shared device, and never share your login credentials with others.

Deposit Limits

Deposit limits are one of the most effective tools available to help players manage their gambling expenditure. fbbajje allows you to set a maximum amount you are permitted to deposit into your account over a defined period. This cap applies across all deposit methods — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and all other payment partners accepted on the platform.

Available Limit Periods

When you reduce an existing deposit limit, the new lower limit takes effect immediately — your safety is not delayed. When you request to increase an existing limit, a mandatory 7-day cooling-off period applies before the increase takes effect. This cooling-off period is intentional: it gives you time to reconsider whether increasing your limit is genuinely what you want.

How to Set a Deposit Limit

1. Log in to your fbbajje account using your registered credentials.
2. Navigate to Account Settings and select the "Responsible Gaming" or "Limits" section from the menu.
3. Choose your limit type — daily, weekly, or monthly — and enter the maximum ৳ amount you wish to deposit in that period.
4. Confirm the change. A reduction takes effect instantly. An increase will be applied after the 7-day review period has elapsed.
5. Contact support at [email protected] if you experience any difficulty setting or modifying your limits.

Time-Out & Session Controls

Sometimes you may want to step away from fbbajje for a short period without committing to a full self-exclusion. The time-out feature is designed for exactly this situation — it lets you pause your account temporarily so that no deposits, bets, or game sessions can be initiated during the break.

Available Time-Out Periods

• 24-hour time-out: A one-day cooling-off period. Useful after an unexpectedly large loss session.
• 48-hour time-out: A two-day break, giving you a full weekend away from the platform if needed.
• 7-day time-out: A full week's break. Ideal if you feel your gaming has been more frequent than usual and you want space to reassess.
• Custom period (up to 42 days): If none of the standard periods fit your needs, you may request a custom time-out of up to 42 days by contacting our support team.

Reality Check Reminders

In addition to time-outs, fbbajje offers in-session reality check notifications. When enabled, a pop-up message appears at your chosen interval — every 30, 60, or 90 minutes — reminding you of how long you have been playing and how much you have deposited and wagered during the session. At each reality check prompt, you have the option to continue playing or log out immediately.

Reality checks are particularly useful for players who find that gaming sessions run longer than intended. You can enable and configure reality check intervals from the Responsible Gaming section of your account settings.

Self-Exclusion

Self-exclusion is a formal measure that allows you to close your fbbajje account for an extended period. Unlike a time-out, a self-exclusion cannot be reversed during the chosen exclusion period — this is a deliberate design choice that ensures the tool provides genuine protection rather than a superficial barrier.

Self-Exclusion Periods

What Happens During Self-Exclusion

• Your account is immediately locked — you cannot log in, deposit, place bets, or play any game.
• All marketing, promotional, and bonus communications are suppressed for the duration of the exclusion.
• Any withdrawable balance in your account at the time of exclusion will be processed back to your registered payment method (bKash, Nagad, bank account, etc.) within 5 business days.
• fbbajje will not contact you with re-engagement offers during or immediately following the exclusion period.

How to Request Self-Exclusion

1. Log in to your account and navigate to the Responsible Gaming section of your account settings.
2. Select "Self-Exclusion" and choose your preferred exclusion period (30 days, 6 months, 1 year, or permanent).
3. Confirm your decision. The exclusion takes effect immediately upon confirmation — there is no waiting period.
4. Alternatively, contact support directly at [email protected] with the subject line "Self-Exclusion Request" if you cannot access your account settings. We will process your request within 2 hours.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It tends to develop gradually, which makes it difficult to recognise in oneself. The following warning signs may indicate that gambling is moving beyond entertainment and becoming a harmful habit. If several of these apply to you — or to someone you know — we encourage you to take action without delay.

• Spending more money than you intended or can afford to lose
• Chasing losses — continuing to play to try to win back money you have lost
• Thinking about gambling for large portions of your day
• Borrowing money or selling possessions to fund gambling
• Lying to family or friends about how much time or money you spend on gambling
• Neglecting work, study, family, or social responsibilities because of gambling
• Feeling restless, irritable, or anxious when not gambling or when trying to stop
• Using gambling as a way to escape stress, depression, anxiety, or boredom
• Making multiple failed attempts to reduce or stop gambling
• Experiencing financial difficulties — unpaid bills, overdue loans — linked to gambling spending

Recognising a problem is the first and most important step. If you identify with any of these signs, please use fbbajje's responsible gaming tools — deposit limits, time-out, or self-exclusion — and consider reaching out for professional support as described in the section below.

Support Resources & Help

fbbajje's responsible gaming team is available 24 hours a day, 7 days a week. Whether you want to discuss your gaming habits, activate a protective tool, or simply need someone to talk to, our English-language support staff are trained to handle these conversations with care and complete confidentiality.

Contact fbbajje Responsible Gaming Support

Email our dedicated responsible gaming team at [email protected] (plain text — not a clickable link). Please use the subject line "Responsible Gaming" so your message is routed directly to a trained team member. We aim to respond to all responsible gaming enquiries within 2 hours.

External Support Organisations

For players in Bangladesh who are concerned about their gambling behaviour, the following types of support are available. We encourage you to seek professional help alongside using fbbajje's on-platform tools — these resources are confidential and free to access:

• Gamblers Anonymous (GA): A fellowship of men and women who share their experience, strength, and hope with each other so they may solve their common problem and help others recover from a gambling problem. GA meetings and resources are available online at no cost.
• National Mental Health Helpline (Bangladesh): Kaan Pete Roi is Bangladesh's first emotional support helpline — a confidential telephone and online counselling service for anyone experiencing mental health difficulties, including gambling-related stress and anxiety.
• BeGambleAware: An internationally recognised responsible gambling charity providing information, advice, and support for people affected by problem gambling. Available online at www.begambleaware.org (external resource — access independently).
• GamCare: Provides information, advice, and support for anyone affected by problem gambling in any form. GamCare's National Gambling Helpline operates 24/7 and offers free, confidential support.
• Talk to someone you trust: Sometimes speaking openly with a trusted family member, friend, or religious leader in your community — in Dhaka, Chittagong, Sylhet, or wherever you are based — is the most accessible first step.

Tips for Safer Gambling

The following practical guidelines can help you maintain a healthy relationship with gaming on fbbajje. These tips are not restrictions — they are habits that experienced, in-control players commonly practise to keep gaming enjoyable over the long term.

• Set a budget before you start. Decide in advance the maximum amount in ৳ you are comfortable spending in a given session or month. Use fbbajje's deposit limit tool to enforce this automatically.
• Treat losses as the cost of entertainment. Approach gaming the same way you would a cinema ticket or a restaurant meal — the money spent is the price of the experience, not an investment expecting a return.
• Never chase losses. If you have reached your budget for the session, log out. Chasing losses is one of the most common pathways into problem gambling.
• Do not gamble under the influence. Alcohol, certain medications, and extreme emotional states (stress, grief, anger) can impair judgement and lead to decisions you would not make otherwise.
• Take regular breaks. Use fbbajje's reality check feature to receive reminders, or simply set a timer on your phone. Stand up, step outside, and reset between sessions.
• Balance gaming with other activities. Ensure that gaming on fbbajje is one of several leisure activities in your life — not the only one. Maintain time for family, sport, socialising, and hobbies you enjoy.
• Keep gambling separate from financial obligations. Never use money set aside for rent, bills, food, or family expenses to fund gambling. Only play with genuinely discretionary income.
• Log out when you are done. Do not leave your fbbajje account open on a shared or public device. Logging out also creates a natural endpoint to a gaming session.